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Frequently Asked Questions
For Customer
Min. $120
If it falls below that amount you can choose to self-collect @ 1 Senoko Ave, #02-03 or pay additional $25 for the delivery trip
Delivery time will be between 11am to 630pm
Mon to Fri: 10am to 6pm
Sat: 9am-11.30pm
It is recommended to order at least 2 days in advance to ensure availability of products & delivery or self-collection slot
Alight at Canberra MRT Station, take 169 from opposite Canberra MRT Station
Cross the road & walk to Food Axis @ Senoko
Take the lift up to Level 2, we are located at #02-03
Please allow us at least min. 2 working days to prepare the order
Customisation of thickness or weight is only available for purchase of Wagyu Beef Steak Cut – you can only choose to request customisation by thickness e.g. 1 inch, 2 inch or weight e.g. 200g, 400g, 500g
Customisation is not available for other cuts such as yakiniku or shabu
Please note that for customisation request, you will be bill accordingly base on final weight of cut which will varies depending on block size or shape
It is recommended to order 2 days in advance to ensure availability of item as we cannot guarantee the item of your choice might available should you walk in to purchase
Please try to inform us on any changes at least 2 days in advance (exclude PH, weekends) to ensure we are able to cater to your request.
We reserve the right to reject any last minute request to change or cancel orders if its less than 2 day’s notice given
Cancellation may be allow on a case to case basis depending on reason but refund for payment (if any) will be made in form of shop credits which you can use to offset your next purchase
Yes, please inform us of your request 2 days in advance so that we can arrange for your meats to be properly freeze and vacuum
Kindly note colour change might occur in meat due to vacuum packaging which is unavoidable >> please request for this type of packaging only if you are able to accept this
Frozen vacuum service will not be available for orders during peak season e.g. CNY week, Christmas week
Chill – Best recommended within 3 to 4 days to enjoy in best form & quality
Frozen – 2 to 3 weeks if properly kept in air tight packaging but kindly note meat has tendency to darken over time under frozen temperature
Experts has recommended its best to let meat thaw overnight (or up to 12 hours) in chiller before cooking
Each order can only be delivered to one shipping address in Singapore. You will have to make multiple orders for different shipping addresses.
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